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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of service management"
~person:"Aa, Wietze van der"
~subject:"Service industry"
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Service industry
Dienstleistungssektor
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Aa, Wietze van der
Edvardsson, Bo
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European journal of operational research : EJOR
Journal of service management
Service innovation : organizational responses to technological opportunities & market imperatives
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Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
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