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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of service management"
~person:"Cheung, Lilliemay"
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Dienstleistung
2
Dienstleistungssektor
2
Service industry
2
Services
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Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Business services
1
Charity
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Co-creation
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Consultancy services
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Customer experience
1
Customer integration
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Customer satisfaction
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Freie Berufe
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Fundraising
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Giving behavior
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Kundenintegration
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Kundenzufriedenheit
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Practices
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Professioanl service firms
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Professional services
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Professionals
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Relationship marketing
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Service
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Service co-creation
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Service ecosystem
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Service experience
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Service quality
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Services marketing
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Unternehmensberatung
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Cheung, Lilliemay
Edvardsson, Bo
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
4
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3
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Aa, Wietze van der
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European journal of operational research : EJOR
Journal of service management
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ECONIS (ZBW)
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To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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