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~isPartOf:"European management journal"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Kim, Taegoo"
~person:"Lee, Choong-Ki"
~person:"Neslin, Scott A."
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
~subject:"Customer integration"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand image
Credibility
Customer integration
Relationship marketing
29
Consumer behaviour
12
Customer satisfaction
12
Konsumentenverhalten
12
Kundenzufriedenheit
12
Dienstleistungsqualität
6
Service quality
6
Brand management
5
Einzelhandel
5
Markenführung
5
Retail trade
5
E-commerce
4
Electronic Commerce
4
Emotion
4
Distribution channel
3
Hotel industry
3
Hotellerie
3
Marketing management
3
Marketingmanagement
3
Stress
3
Vertriebsweg
3
Work stress
3
Beschwerdemanagement
2
Complaint management
2
Customer delight
2
Customer journey
2
Customer retention
2
Customer service
2
Customer value
2
Distance selling
2
Distanzhandel
2
Holiday behaviour
2
Internet
2
Internet marketing
2
Kundenbindung
2
Kundenintegration
2
Kundenservice
2
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10
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Article
29
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Article in journal
28
Aufsatz in Zeitschrift
28
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English
29
Author
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Kim, Taegoo
Lee, Choong-Ki
Neslin, Scott A.
Verhoef, Peter C.
Han, Heesup
19
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Grewal, Dhruv
8
Qu, Hailin
8
Lemon, Katherine N.
7
Busser, James A.
6
Kim, Wansoo
6
So, Kevin Kam Fung
6
Hwang, Jinsoo
5
Noble, Stephanie M.
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Tanford, Sarah
5
Ahn, Jiseon
4
Bai, Billy
4
Gustafsson, Anders
4
Hanks, Lydia
4
Kim, Woo Gon
4
Lee, Jin-soo
4
Lu, Lu
4
Prentice, Catherine
4
Ryu, Kisang
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Yu, Jongsik
4
Back, Ki-Joon
3
Brady, Michael K.
3
Cai, Ruiying
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
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European management journal
International journal of hospitality management
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
ERIM report series research in management
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Handbook of research on customer equity in marketing
2
International journal of contemporary hospitality management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Service business
2
SpringerLink / Bücher
2
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Economia delle fonti di energia e dell'ambiente
1
Foundations and trends in marketing : FTMKT
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of air transport management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing research : JMR
1
Kundenmanagement
1
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ECONIS (ZBW)
29
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11
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
12
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
13
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
14
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
15
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
16
Challenges and solutions for marketing in a digital era
Leeflang, Peter
;
Verhoef, Peter C.
;
Dahlström, Peter
; …
- In:
European management journal
32
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010250431
Saved in:
17
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
18
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
19
The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation : an empirical examination of responsible gambling strategies
Lee, Choong-Ki
;
Song, Hak-jun
;
Lee, Hye-mi
;
Lee, Seoki
; …
- In:
International journal of hospitality management
33
(
2013
),
pp. 406-415
Persistent link: https://www.econbiz.de/10009746335
Saved in:
20
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
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