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~isPartOf:"Frontiers of business research in China : selected publications from Chinese universities"
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Search: person:"Tang, Xiaofei"
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Beziehungsmarketing
2
Relationship marketing
2
China
1
Consumer behaviour
1
Customer acquisition
1
Customer satisfaction
1
Employee retention
1
Hotel industry
1
Hotellerie
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Konsumentenverhalten
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Kundengewinnung
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Kundenzufriedenheit
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Mitarbeiterbindung
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Tang, Xiaofei
4
Chen, Shuqing
2
Chou, Ting-Jui
2
Jia, Jianmin
2
Yin, Hongjuan
2
Zhou, Tingrui
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Frontiers of business research in China : selected publications from Chinese universities
International journal of internet and enterprise management : IJIEM
2
Nankai business review international
2
European Journal of Marketing
1
European journal of marketing
1
Journal of Business Research
1
Journal of Services Marketing
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Journal of business research : JBR
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Natural Hazards
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The journal of services marketing
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ECONIS (ZBW)
2
OLC EcoSci
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Research on satisfaction recovery from service failure due to attitude defect and unfair price : a dynamic and longitudinal evaluation model based on customer win-back management
Tang, Xiaofei
;
Jia, Jianmin
;
Zhou, Tingrui
;
Yin, Hongjuan
- In:
Frontiers of business research in China : selected …
4
(
2010
)
3
,
pp. 380-408
Persistent link: https://www.econbiz.de/10008664572
Saved in:
2
An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei
;
Chou, Ting-Jui
;
Chen, Shuqing
- In:
Frontiers of business research in China : selected …
2
(
2008
)
1
,
pp. 98-115
Persistent link: https://www.econbiz.de/10003716131
Saved in:
3
Research on satisfaction recovery from service failure due to attitude defect and unfair price : a dynamic and longitudinal evaluation model based on customer win-back management
Tang, Xiaofei
;
Jia, Jianmin
;
Zhou, Tingrui
;
Yin, Hongjuan
- In:
Frontiers of business research in China : selected …
4
(
2010
)
3
,
pp. 380-408
Persistent link: https://www.econbiz.de/10009882730
Saved in:
4
An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei
;
Chou, Ting-Jui
;
Chen, Shuqing
- In:
Frontiers of business research in China : selected …
2
(
2008
)
1
,
pp. 98-115
Persistent link: https://www.econbiz.de/10009882647
Saved in:
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