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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Service quality"
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Consumer behaviour
Service quality
Selbstbedienung
8
Self-service
7
Konsumentenverhalten
4
Beziehungsmarketing
3
Relationship marketing
3
Betriebliche Wertschöpfung
2
Customer satisfaction
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
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Finanzdienstleistung
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Finanzdienstleistungsinstitut
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Innovation diffusion
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Internet
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Kundenmanagement
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1954-1994
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Adoption <Marketing>
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Automation
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Bagozzi's self-regulation
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Bundling strategy
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Harms, Ann-Kathrin
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Jacob, Jayanth
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Salmi Mohd Isa
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Gabler Edition Wissenschaft
International journal of services and operations management
The journal of services marketing
14
Journal of retailing and consumer services
11
The service industries journal
11
Journal of business research : JBR
8
Journal of hospitality marketing & management
7
Journal of service management
7
International journal of hospitality management
6
Services marketing quarterly
6
International journal of contemporary hospitality management
5
Journal of service research : JSR
5
Journal of travel and tourism marketing
5
The international review of retail, distribution and consumer research
5
Service business
4
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
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Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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History of retailing and consumption
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
Information systems management
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Journal of retailing
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Production and operations management : an international journal of the Production and Operations Management Society
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Retailing in the 21st century : current and future trends
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ECONIS (ZBW)
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
2
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
3
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
4
Adoption technologiebasierter Self-Service-Innovationen : Analyse der Wirkungsmechanismen im Entscheidungsprozess der Konsumenten
Harms, Ann-Kathrin
-
2002
-
1. Aufl
Persistent link: https://www.econbiz.de/10001658211
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