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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer experience"
~subject:"Verkaufspersonal"
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Search: subject:"Nachkaufmarketing"
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Customer experience
Verkaufspersonal
Customer service
54
Kundenservice
54
Beziehungsmarketing
18
Consumer behaviour
18
Konsumentenverhalten
18
Relationship marketing
18
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
14
Kundenzufriedenheit
14
Beschwerdemanagement
12
Complaint management
12
Theorie
12
Theory
12
Deutschland
11
Einzelhandel
11
Germany
11
Retail trade
11
Salespeople
7
Lieferantenmanagement
6
Supplier relationship management
6
B-to-B-Marketing
5
Business-to-business marketing
5
Competitive strategy
5
Wettbewerbsstrategie
5
Customer value
4
Estimation
4
Kundenwert
4
Online retailing
4
Online-Handel
4
Schätzung
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Contract theory
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Dienstleistung
3
Dienstleistungssektor
3
Einzelhandelsbetrieb
3
Frontline employees
3
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3
Kundenorientierung
3
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Stiller, Michael
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Boyd, Eric
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Dahlén, Micael
1
Danaher, Tracey S.
1
Esmark, Carol L.
1
Gremler, Dwayne D.
1
Gustafsson, Anders
1
Gwinner, Kevin P.
1
Holmqvist, Jonas
1
Lervik-Olsen, Line
1
Lunardo, Renaud
1
Marder, Ben
1
Minelli, Mauro
1
Noble, Stephanie M.
1
Sok, Keo Mony
1
Sok, Phyra
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Gabler Edition Wissenschaft
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of business research : JBR
14
The journal of services marketing
8
International journal of hospitality management
6
Journal of retailing and consumer services
6
Journal of service research : JSR
6
Journal of service research
5
The service industries journal
5
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of service theory and practice
3
Business process management journal
2
European journal of marketing
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international review of retail, distribution and consumer research
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of physical distribution and logistics management
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ECONIS (ZBW)
9
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
4
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
5
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
6
Verhaltenorientierte Verkaufsführung : ProMES ; eine wirkungsvolle Form des Sales Coachings
Minelli, Mauro
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003744469
Saved in:
7
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
8
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
9
Kundenberatung im persönlichen Verkauf : Ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
Persistent link: https://www.econbiz.de/10013515589
Saved in:
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