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~isPartOf:"Games and economic behavior"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~subject:"Service quality"
~subject:"Theory"
~type_genre:"Article in journal"
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Service quality
Theory
Consumer behaviour
2,009
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2,008
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1,961
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1,497
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629
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462
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12
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11
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10
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9
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Games and economic behavior
Journal of health organization and management
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Economics letters
5,157
European journal of operational research : EJOR
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Journal of economic theory
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1,011
Operations research letters
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Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
992
Insurance / Mathematics & economics
991
Macroeconomic dynamics
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ECONIS (ZBW)
2,418
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1
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10
of
2,418
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date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Cooperation, competition, and welfare in a matching market
Bester, Helmut
;
Sákovics, József
- In:
Games and economic behavior
143
(
2024
),
pp. 357-369
Persistent link: https://www.econbiz.de/10014449996
Saved in:
3
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
4
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
5
Effects of information quantity and diversity on consumers under complex uncertainty
Lin, Yuanfang
;
Pazgal, Amit I.
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462230
Saved in:
6
Enablers and inhibitors of digital hoarding behaviour : an application of dual-factor theory and regret theory
Vinoi, Nivin
;
Shankar, Amit
;
Mehrotra, Ankit
;
Kumar, …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462224
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Entry under placement uncertainty
Roy, Sunanda
;
Singh, Rajesh Kumar
;
Weninger, Quinn R.
- In:
Games and economic behavior
145
(
2024
),
pp. 157-196
Persistent link: https://www.econbiz.de/10014545420
Saved in:
9
Evidence-based equilibrium analysis of two-sided market in food delivery industry
Jo, Hanseul
;
Shin, Jungwoo
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462189
Saved in:
10
Experimental evidence on the relationship between perceived ambiguity and likelihood insensitivity
Henkel, Luca
- In:
Games and economic behavior
145
(
2024
),
pp. 312-338
Persistent link: https://www.econbiz.de/10014545428
Saved in:
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