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~isPartOf:"Games and economic behavior"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Health care system"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Health care system
Service quality
Theory
1,958
Consumer behaviour
1,957
Theorie
1,957
Konsumentenverhalten
1,956
Game theory
1,497
Spieltheorie
1,495
Einzelhandel
667
Retail trade
667
Experiment
651
Relationship marketing
585
Beziehungsmarketing
584
Customer satisfaction
430
Kundenzufriedenheit
428
Dienstleistungsqualität
386
Online retailing
385
Online-Handel
385
Auction theory
330
Auktionstheorie
330
Nash equilibrium
313
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311
Brand management
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210
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Prentice, Catherine
11
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8
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6
Denis, Jean-Louis
5
Millar, Ross
5
Park, Jungkun
5
Quach, Sara
5
Bartram, Timothy
4
Gauld, Robin
4
Gong, Taeshik
4
Hujala, Anneli
4
McDermott, Aoife
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Weale, Albert
4
Braithwaite, Jeffrey
3
Buttigieg, Sandra C.
3
Coleman, Anna
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
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3
Ladhari, Riadh
3
Lamothe, Lise
3
Leggat, Sandra G.
3
Mannion, Russell
3
Mortimer, Gary
3
Ovretveit, John
3
Park, Eunil
3
Pedersen, Anne Reff
3
Stanton, Pauline
3
Williams, Iestyn
3
Agarwal, Neeru
2
Agarwal, Renu
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Andersson, Thomas
2
Antwi, Collins Opoku
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International Organisational Behaviour in Healthcare Conference <10., 2016, Cardiff>
1
International Organisational Behaviour in Healthcare Conference <9., 2014, Kopenhagen>
1
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Games and economic behavior
Journal of health organization and management
Journal of retailing and consumer services
International journal of hospitality management
404
The service industries journal
301
Journal of business research : JBR
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
232
The journal of services marketing
216
Journal of health economics
205
Health care management review : HCM review
184
Auditing : a journal of practice & theory
173
Health economics
173
International journal of contemporary hospitality management
162
The TQM journal : the international review of organizational improvement
148
European journal of operational research : EJOR
143
The European journal of health economics : HEPAC ; health economics in prevention and care
143
Services marketing quarterly
142
Journal of air transport management
137
Journal of hospitality marketing & management
137
International journal of quality & reliability management
124
Journal of travel and tourism marketing
124
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
Cogent business & management
117
International journal of productivity and quality management : IJPQM
112
Service business
111
International journal of services and operations management
109
Technological forecasting & social change : an international journal
108
Journal of service research : JSR
105
Quality management journal : QMJ
99
Journal of service management
96
Health affairs : at the intersection of health, health care, and policy
95
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Total quality management & business excellence
95
Health economics review
94
The accounting review : a publication of the American Accounting Association
94
Economics of education review
84
Public management review
82
Health care management science
81
International journal of production research
80
Socio-economic planning sciences : the international journal of public sector decision-making
78
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ECONIS (ZBW)
572
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1
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10
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572
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
5
The ethical void : a critical analysis of commissioned expert reports on Swedish healthcare governance
Falkenström, Erica
;
Höglund, Anna T.
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10014507080
Saved in:
6
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
Leading well and staying psychologically healthy : the role of resources and constraints for managers in the healthcare sector
Gilbert, Marie-Hélène
;
Dextras-Gauthier, Julie
; …
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 70-91
Persistent link: https://www.econbiz.de/10014507089
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