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Classifying service quality attributes of low-cost carriers and
full-service
carriers
based on an analytical Kano Model
Byun, Hyo-Jeong
;
Lee, Byeong-Cheol
- In:
Global Business & Finance Review (GBFR)
21
(
2016
)
2
,
pp. 34-46
Persistent link: https://www.econbiz.de/10012286607
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