Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model
Year of publication: |
2016
|
---|---|
Authors: | Byun, Hyo-Jeong ; Lee, Byeong-Cheol |
Published in: |
Global Business & Finance Review (GBFR). - Seoul : People & Global Business Association (P&GBA), ISSN 2384-1648. - Vol. 21.2016, 2, p. 34-46
|
Publisher: |
Seoul : People & Global Business Association (P&GBA) |
Subject: | Kano Model | Low-cost Carriers | Full-service Carriers | Service Attributes |
Saved in:
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