Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model
| Year of publication: |
2016
|
|---|---|
| Authors: | Byun, Hyo-Jeong ; Lee, Byeong-Cheol |
| Published in: |
Global Business & Finance Review (GBFR). - Seoul : People & Global Business Association (P&GBA), ISSN 2384-1648. - Vol. 21.2016, 2, p. 34-46
|
| Publisher: |
Seoul : People & Global Business Association (P&GBA) |
| Subject: | Kano Model | Low-cost Carriers | Full-service Carriers | Service Attributes |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Article |
| Language: | English |
| Other identifiers: | 10.17549/gbfr.2016.21.2.34 [DOI] 880928441 [GVK] hdl:10419/224351 [Handle] |
| Source: |
Persistent link: https://www.econbiz.de/10012286607