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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"IEEE transactions on engineering management : EM"
~isPartOf:"Total quality management & business excellence"
~person:"Saraiva, Pedro"
~subject:"Quality management"
~subject:"service quality"
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Quality management
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Saraiva, Pedro
Antony, Jiju
27
Cudney, Elizabeth A.
14
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6
Sampaio, Paulo
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5
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Global business and organizational excellence : a review of research & best practices
IEEE transactions on engineering management : EM
Total quality management & business excellence
International journal of quality & reliability management
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of agile systems and management : IJASM
1
International journal of production research
1
Quality management journal : QMJ
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ECONIS (ZBW)
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Operational excellence, organizational culture, and agility : bridging the gap between quality and adaptability
Carvalho, André M.
;
Sampaio, Paulo
;
Rebentisch, Eric S.
; …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1598-1628
Persistent link: https://www.econbiz.de/10014320317
Saved in:
2
2017 world state of quality : first worldwide results
Cubo, Catarina
;
Saraiva, Pedro
;
Sampaio, Paulo
;
Reis, …
- In:
Total quality management & business excellence
32
(
2021
)
4
,
pp. 379-388
Persistent link: https://www.econbiz.de/10012423591
Saved in:
3
Macroquality measurement : world state of quality and European quality scoreboard approaches and results
Saraiva, Pedro
;
Sampaio, Paulo
;
Cubo, Catarina
;
Reis, …
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1060-1076
Persistent link: https://www.econbiz.de/10012256689
Saved in:
4
Operational excellence, organisational culture and agility : the missing link?
Carvalho, André M.
;
Sampaio, Paulo
;
Rebentisch, Eric S.
; …
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1495-1514
Persistent link: https://www.econbiz.de/10012199900
Saved in:
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