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~isPartOf:"Global journal of business research : GJBR"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Relationship marketing"
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Search: subject:"Critical Incident Technique"
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Relationship marketing
Dienstleistungsqualität
4
Service quality
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Consumer behaviour
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Customer satisfaction
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Critical incident technique
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Brand
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Brand Loyalty
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Critical Incident Technique
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Lee, Seonjeong
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Nduka, Chinedum
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Njoku, Maria-Stella Etomchi
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Okocha, Ebere Rejoice
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Ramseook-Munhurrun, Prabha
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Shea, Linda
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Global journal of business research : GJBR
Journal of hospitality marketing & management
Journal of service theory and practice : JSTP
Journal of financial services marketing : JFSM
2
International journal of business excellence
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing education : JME
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Journal of personal selling & sales management
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Journal of service management
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Journal of strategic marketing
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Psychology & marketing
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ECONIS (ZBW)
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1
A
critical
incident
technique
investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
2
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
3
Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi
;
Nduka, Chinedum
;
Okocha, …
- In:
Global journal of business research : GJBR
9
(
2015
)
3
,
pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
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