A critical incident technique investigation of customers’ waiting experiences in service encounters
Year of publication: |
2016
|
---|---|
Authors: | Ramseook-Munhurrun, Prabha |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 3, p. 246-272
|
Subject: | Customer satisfaction | Service encounter | Mauritius | Critical incident technique | Waiting experience | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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