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~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Psychology & marketing"
~person:"Baker, Thomas L."
~person:"Campbell, Colin L."
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Baker, Thomas L.
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Grundlagen des After Sales Marketing
Psychology & marketing
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
The journal of personal selling & sales management : JPSSM
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Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
2
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
3
White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
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