White response to potentially discriminatory actions in a services setting
Year of publication: |
2011
|
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Authors: | Baker, Thomas L. ; Meyer, Tracy |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 28.2011, 2, p. 188-204
|
Subject: | Ethnische Diskriminierung | Ethnic discrimination | Schwarze Menschen | Black people | Weiße | White people | Emotion | Soziales Verhalten | Social behaviour | Sozialpsychologie | Social psychology | Kundenservice | Customer service | USA | United States |
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