//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Grundlagen des After Sales Marketing"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type_genre:"Book section"
~type_genre:"Collection of articles of several authors"
~type_genre:"Mehrbändiges Werk"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
United Kingdom
Dienstleistungsqualität
3
Service quality
3
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Complaint management
1
Customer retention
1
Dienstleistungsmarketing
1
Kundenbindung
1
Services marketing
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Book section
Collection of articles of several authors
Mehrbändiges Werk
Aufsatz im Buch
2
Language
All
German
2
Author
All
Pepels, Werner
2
Published in...
All
Grundlagen des After Sales Marketing
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Handbook of research on customer engagement
2
Innovations in certain areas of organization management and marketing
2
International journal of auditing : IJA
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing in the new global order : challenges and opportunities
2
Modern analysis of customer surveys : with applications using R
2
Recent developments in Vietnamese business and finance
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The service industries journal
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in banking technology and management : impacts of ICT and CRM
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Arzneimittel-Supply-Chain : Marktsituation, aktuelle Herausforderungen und innovative Konzepte
1
Beiträge zum Gesundheitsmanagement
1
Branding and sustainable competitive advantage : building virtual presence
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business infrastructure for sustainability in developing economies
1
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
1
Cases on managing e-services
1
Challenges and trends in modern banking
1
Comparative advantage in the knowledge economy : a national and organizational resource
1
Connecting knowledge and performance in public services : from knowing to doing
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
Saved in:
2
Qualitätscontrolling bei Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457858
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->