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~isPartOf:"Handbook of research on customer equity in marketing"
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Beschwerdemanagement
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Anderson, Eric T.
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Handbook of research on customer equity in marketing
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
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The service industries journal
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
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Service business
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Psychology & marketing
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European journal of marketing : EJM
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Journal of retailing
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Journal of service management
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of air transport management
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Journal of consumer behaviour : an international research review
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Journal of marketing
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Marketing letters : a journal of research in marketing
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SpringerLink / Bücher
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International journal of consumer studies
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Journal of marketing management : MM
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Journal of service theory and practice
10
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Marketing intelligence & planning
8
Cogent business & management
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Interaction orientation and complaint handling
Ramani, Girish
;
Knox, George
- In:
Handbook of research on customer equity in marketing
,
(pp. 448-465)
.
2015
Persistent link: https://www.econbiz.de/10010483414
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Leveraging product returns to maximize customer equity
Petersen, J. Andrew
;
Anderson, Eric T.
- In:
Handbook of research on customer equity in marketing
,
(pp. 160-177)
.
2015
Persistent link: https://www.econbiz.de/10010483488
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