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Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Handelsmarketing
2
Relationship marketing
2
Retail marketing
2
Schweiz
2
Switzerland
2
Theorie
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Theory
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Consumer behaviour
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Deutschland
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Food retailing
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Germany
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Großbritannien
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Konsumentenverhalten
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Lebensmitteleinzelhandel
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Migros-Genossenschafts-Bund
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Quality management
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Qualitätsmanagement
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German
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Bruhn, Manfred
1
Fend, Lars
1
Meyer, Anton
1
Rudolph, Thomas
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Schmickler, Marc
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Handelsforschung
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
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Ansatzpunkte zur Steigerung der Leistungsqualität am Point of Sales - Ergebnisse einer empirischen Studie zur Wahrnehmung der Leistungsqualität in SB-Warenhäusern
Rudolph, Thomas
;
Schmickler, Marc
- In:
Handelsforschung
14
(
2000
),
pp. 141-161
Persistent link: https://www.econbiz.de/10001472994
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2
Kundenorientierung im Handel durch professionelles Qualitätsmanagement : das Fallbeispiel Migros
Bruhn, Manfred
- In:
Handelsforschung
12
(
1997
),
pp. 47-70
Persistent link: https://www.econbiz.de/10001229946
Saved in:
3
Servicequalität im Handel
Meyer, Anton
- In:
Handelsforschung
11
(
1996
),
pp. 67-85
Persistent link: https://www.econbiz.de/10001220120
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