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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Organisatorischer Wandel"
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Search: subject_exact:"Service-Management"
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Organisatorischer Wandel
Dienstleistungsmanagement
34
Service management
34
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Beziehungsmarketing
9
Relationship marketing
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Dienstleistungssektor
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Service industry
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Consumer behaviour
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Konsumentenverhalten
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USA
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United States
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Dienstleistungsqualität
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Service quality
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Customer integration
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Dienstleistung
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Kundenintegration
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Services
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Customer service
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Customer value
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Dienstleistungsmarketing
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Erfolgsfaktor
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Gastronomie
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Kundenservice
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Kundenwert
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Organizational change
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Restaurant industry
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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Success factor
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Business process management
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Deutschland
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Harvard business review : HBR
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Forum Dienstleistungsmanagement
2
Journal of change management : an international journal
2
Case Management : Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen
1
Computational & mathematical organization theory
1
Design thinking : integrating innovation, customer experience and brand value
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Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
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European management journal
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Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Innovationen in der Produktion : ein multiperspektivischer Ansatz ; [Festschrift .... für Gunter Lay]
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of innovation management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of strategic change management : IJSCM
1
Journal of business logistics : JBL
1
Journal of health organization and management
1
Journal of organizational change management
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Personalmanagement in Umbruchzeiten
1
Schriften zur Unternehmensplanung
1
Service Science: Research and Innovations in the Service Economy
1
Service science: research and innovations in the service economy
1
SpringerLink / Bücher
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Strategic outsourcing : an International journal
1
Studienreihe Messemanagement
1
The Oxford handbook of public management
1
Theory of constraints handbook
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Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
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Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
2
4 ways to reinvent service delivery
Ramdas, Kamalini
;
Teisberg, Elizabeth
;
Tucker, Amy L.
- In:
Harvard business review : HBR
90
(
2012
)
12
,
pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
Saved in:
3
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
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