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~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Human resource management"
~isPartOf:"International employment relations review"
~isPartOf:"The international journal of human resource management"
~subject:"Betriebliches Bildungsmanagement"
~type_genre:"Aufsatz in Zeitschrift"
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Betriebliches Bildungsmanagement
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Harvard-Business-Manager : das Wissen der Besten
Human resource management
International employment relations review
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Career development international : the journal for executive, consultants, academics and individuals
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ILR review : the journal of work and policy
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International journal of operations and quantitative management : IJOQM
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Management science : journal of the Institute for Operations Research and the Management Sciences
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The use of nationally recongnised training in call centres
Smith, Erica
;
McIntosh, Malcolm
;
Smith, Andy
- In:
International employment relations review
10
(
2004
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10003127983
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Matching the training program to the call centre model for best practice
Carton, Peter
;
Gannon, Martin J.
;
Jerrard, Marjorie
; …
- In:
International employment relations review
10
(
2004
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10003127997
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