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~isPartOf:"Health care management review : HCM review"
~isPartOf:"International journal of production economics"
~subject:"Beschwerdemanagement"
~subject:"Electronic Commerce"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Beschwerdemanagement
Electronic Commerce
Hospital
Dienstleistungsqualität
153
Service quality
153
Krankenhaus
80
Gesundheitsversorgung
62
Health care
62
Patienten
36
Patients
36
Gesundheitswesen
29
Health care system
29
Quality management
29
Qualitätsmanagement
29
USA
29
United States
29
Customer satisfaction
25
Kundenzufriedenheit
25
Nursing profession
21
Pflegeberufe
21
Dienstleistungssektor
15
Service industry
15
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
11
Product quality
11
Produktqualität
11
Team
11
Beziehungsmarketing
10
Performance measurement
10
Performance-Messung
10
Relationship marketing
10
hospitals
10
patient satisfaction
10
Arbeitszufriedenheit
9
Basisgesundheitsversorgung
9
Corporate culture
9
Hospital financing
9
Job satisfaction
9
Krankenhausfinanzierung
9
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90
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Richter, Jason P.
4
Singer, Sara J.
4
Bazzoli, Gloria J.
3
Begun, James W.
3
Gowen, Charles, III.
3
Harless, David W.
3
McFadden, Kathleen L.
3
Nembhard, Ingrid M.
3
Rathert, Cheryl
3
Beauvais, Brad
2
Brewer, Carol S.
2
Chakraborty, Subhajit
2
Chien, Alyna T.
2
Chukmaitov, Askar S.
2
Djukic, Maja
2
Kazley, Abby Swanson
2
Kim, Forest S.
2
Kovner, Christine T.
2
Lee, Peter K. C.
2
Mazurenko, Olena
2
McAlearney, Ann Scheck
2
McHugh, Matthew D.
2
Menachemi, Nir
2
Oppel, Eva-Maria
2
Rubenstein, Lisa V.
2
Song, Paula H.
2
Trinh, Hanh Q.
2
Vogus, Timothy J.
2
Williams, Eric S.
2
Xu, Xun
2
Yang, Yefei
2
Young, Gary J.
2
Abraham, Jean
1
Adler-Milstein, Julia R.
1
Aiken, Linda H.
1
Albritton, Jordan
1
Alidana, Shahnaz
1
Alinezhad, Farbod
1
Altman, Lisa
1
Amorim, Marlene
1
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Health care management review : HCM review
International journal of production economics
International journal of hospitality management
105
Journal of retailing and consumer services
64
Journal of business research : JBR
58
Journal of hospitality marketing & management
45
The service industries journal
42
Journal of health economics
41
International journal of contemporary hospitality management
40
Journal of health organization and management
37
Quality management journal : QMJ
37
The journal of services marketing
37
Working paper / National Bureau of Economic Research, Inc.
37
NBER working paper series
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
NBER Working Paper
31
Service business
30
The TQM journal : the international review of organizational improvement
27
Journal of service research : JSR
26
Health marketing quarterly
23
Journal of travel and tourism marketing
23
Health economics
22
International journal of quality and service sciences
22
International journal of productivity and quality management : IJPQM
20
Services marketing quarterly
20
Total quality management & business excellence
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of quality & reliability management
18
Journal of internet commerce
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Tourism management : research, policies, practice
18
Journal of the Academy of Marketing Science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Cogent business & management
15
Health care management science
15
Managing service quality : MSQ ; an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of electronic marketing and retailing : IJEMR
14
Journal of service research
14
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90
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Workload, nurse turnover, and patient mortality : test of a hospital-level moderated mediation model
Subramony, Mahesh
;
Vogus, Timothy J.
;
Chadwick, Clint
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10014455375
Saved in:
3
Physician selection for hospital integration : theoretical considerations and empirical findings
Alinezhad, Farbod
;
Post, Brady
;
Young, Gary J.
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 94-102
Persistent link: https://www.econbiz.de/10014508016
Saved in:
4
Body work and body meanings in patient-centered care : health care professionals and patients with disabilities in Italian hospitals
Brizio, Greta Elisabetta
;
Paolino, Chiara
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 103-115
Persistent link: https://www.econbiz.de/10014508017
Saved in:
5
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
6
Return freight insurance strategies for the online retailer and insurance company
Li, Xiaoxiao
;
Gao, Jie
;
Bian, Yiwen
- In:
International journal of production economics
256
(
2023
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014302291
Saved in:
7
If you say so : a mixed-method study of hospital mergers and quality of care
Westra, Daan
;
Angeli, Federica
;
Kemp, Ron
;
Batterink, …
- In:
Health care management review : HCM review
47
(
2022
)
1
,
pp. 37-48
Persistent link: https://www.econbiz.de/10012814549
Saved in:
8
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
9
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
Saved in:
10
Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui
;
Chien, Alyna T.
;
Singer, Sara J.
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
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