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~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Domestic care"
~subject:"United States"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Domestic care
United States
Dienstleistungsqualität
102
Service quality
102
Hospital
74
Krankenhaus
74
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
Gesundheitswesen
24
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Qualitätsmanagement
17
Customer satisfaction
13
Kundenzufriedenheit
13
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Hospital financing
10
Krankenhausfinanzierung
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
Unternehmenskultur
8
patient experience
8
quality
8
Ärzte
8
Großbritannien
6
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Article
39
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39
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English
39
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Castle, Nicholas G.
4
Begun, James W.
2
Ozcan, Yasar A.
2
Siegel, Elena O.
2
Abraham, Jean
1
Alexander, Jeffrey A.
1
Andreatta, Pamela B.
1
Antons, David
1
Bae, Sung-heui
1
Bakerjian, Debra
1
Baldwin, Richard E.
1
Bos, Aline
1
Boselie, Paul
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Carretta, Henry J.
1
Chenoweth, Lynnette
1
Cho, Hwayoung
1
Chou, Ann F.
1
Cichy, Patrick
1
Cline, Daniel D.
1
Cloutier, Michelle M.
1
Dasu, Sriram
1
DeLellis, Nailya O.
1
Dela Rama, Marie
1
DelliFraine, Jami L.
1
Disch, Joanne
1
Djukic, Maja
1
Doebbeling, Bradley N.
1
Etchegaray, Jason M.
1
Falwell, Alyson
1
Fatehi, Farida K.
1
Ferguson-Rome, Jamie C.
1
Fihn, Stephan D.
1
Firbank, Oscar E.
1
Fitchett, George
1
Foege, J. Nils
1
Fraser, Irene
1
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Health care management review : HCM review
Journal of retailing and consumer services
241
International journal of hospitality management
210
Journal of business research : JBR
129
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
72
The service industries journal
71
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
42
Journal of air transport management
37
Journal of service management
35
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of services and operations management
30
Managing service quality : MSQ ; an international journal
30
The TQM journal : the international review of organizational improvement
28
Journal of health economics
27
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
26
International journal of quality & reliability management
24
Journal of strategic marketing
24
European journal of marketing : EJM
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
39
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
3
Nurse practitioner-physician comanagement of primary care patients : the promise of a new delivery care model to improve quality of care
Norful, Allison Andreno
;
Swords, Kyleen
;
Marichal, Mickaela
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10012103016
Saved in:
4
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
5
Team functioning as a predictor of patient outcomes in early medical home implementation
Wu, Frances M.
;
Rubenstein, Lisa V.
;
Yoon, Jean
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 238-248
Persistent link: https://www.econbiz.de/10011881335
Saved in:
6
The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.
;
Begun, James W.
- In:
Health care management review : HCM review
42
(
2017
)
2
,
pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
Saved in:
7
Does size matter in aged care facilities? : a literature review of the relationship between the number of facility beds and quality
Baldwin, Richard E.
;
Chenoweth, Lynnette
;
Dela Rama, Marie
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 315-327
Persistent link: https://www.econbiz.de/10011759472
Saved in:
8
Nursing home administrator quality improvement self-efficacy scale
Siegel, Elena O.
;
Zisberg, Anna
;
Bakerjian, Debra
; …
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 328-340
Persistent link: https://www.econbiz.de/10011759479
Saved in:
9
Financial performance, employee well-being, and client well-being in for-profit and not-for-profit nursing homes : a systematic review
Bos, Aline
;
Boselie, Paul
;
Trappenburg, Margaretha Johanna
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 352-368
Persistent link: https://www.econbiz.de/10011759632
Saved in:
10
The experience of patient aligned care team (PACT) members
Ladebue, Amy C.
;
Helfrich, Christian D.
;
Gerdes, Zachary T.
- In:
Health care management review : HCM review
41
(
2016
)
1
,
pp. 2-10
Persistent link: https://www.econbiz.de/10011421748
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