Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Torsten Oliver Salge, David Antons, Patrick Cichy, J. Nils Foege, Julian Hannen, Antje S. J. Huetten
| Year of publication: |
April-June 2018
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| Authors: | Salge, Torsten Oliver ; Antons, David ; Cichy, Patrick ; Foege, J. Nils ; Hannen, Julian ; Huetten, Antje S. J. |
| Published in: |
Health care management review : HCM review. - Germantown, Md. : Corp., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 43.2018, 2, p. 126-137
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| Subject: | disabled patients | elderly patients | intention to complain | National Health Service (NHS) | patient complaint | patient marginality | Patienten | Patients | Beschwerdemanagement | Complaint management | Großbritannien | United Kingdom | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1097/HMR.0000000000000133 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011845638