//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
~subject:"Unternehmenskultur"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
United States
Unternehmenskultur
Dienstleistungsqualität
101
Service quality
101
Hospital
73
Krankenhaus
73
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
Gesundheitswesen
24
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Qualitätsmanagement
17
Customer satisfaction
13
Kundenzufriedenheit
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Hospital financing
9
Krankenhausfinanzierung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
patient experience
8
quality
8
Ärzte
8
Großbritannien
6
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
33
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Language
All
English
33
Author
All
Begun, James W.
2
Castle, Nicholas G.
2
Ozcan, Yasar A.
2
Abraham, Jean
1
Aiken, Linda H.
1
Alexander, Jeffrey A.
1
Andreatta, Pamela B.
1
Antons, David
1
Bae, Sung-heui
1
Barrett, Brendan J.
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Burns, Lawton R.
1
Carretta, Henry J.
1
Chou, Ann F.
1
Cichy, Patrick
1
Cline, Daniel D.
1
Cloutier, Michelle M.
1
Dasu, Sriram
1
DeLellis, Nailya O.
1
DelliFraine, Jami L.
1
Djukic, Maja
1
Doebbeling, Bradley N.
1
Eckenhoff, Myra E.
1
Etchegaray, Jason M.
1
Falwell, Alyson
1
Fatehi, Farida K.
1
Fitchett, George
1
Foege, J. Nils
1
Fraser, Irene
1
Fried, Bruce
1
Gaba, David M.
1
Gregory, Deborah M.
1
Grob, Rachel
1
Haley, D. Rob
1
Hall, Charles B.
1
Hannen, Julian
1
Hearld, Larry R.
1
more ...
less ...
Published in...
All
Health care management review : HCM review
Journal of retailing and consumer services
242
International journal of hospitality management
215
Journal of business research : JBR
129
The journal of services marketing
112
Working paper / National Bureau of Economic Research, Inc.
112
International journal of contemporary hospitality management
82
Journal of hospitality marketing & management
80
The service industries journal
75
Services marketing quarterly
71
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
42
Journal of air transport management
37
Journal of service management
35
International journal of quality and service sciences
34
Quality management journal : QMJ
33
Tourism management : research, policies, practice
33
SpringerLink / Bücher
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
The TQM journal : the international review of organizational improvement
29
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
25
International journal of quality & reliability management
24
European journal of marketing : EJM
23
Journal of strategic marketing
23
Journal of the Academy of Marketing Science
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
3
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
4
The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.
;
Begun, James W.
- In:
Health care management review : HCM review
42
(
2017
)
2
,
pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
Saved in:
5
The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.
;
McAlearney, Ann Scheck
;
Pennell, …
- In:
Health care management review : HCM review
41
(
2016
)
1
,
pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
Saved in:
6
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
7
Achieving Kaiser permanente quality
McHugh, Matthew D.
;
Aiken, Linda H.
;
Eckenhoff, Myra E.
; …
- In:
Health care management review : HCM review
41
(
2016
)
3
,
pp. 178-188
Persistent link: https://www.econbiz.de/10011515835
Saved in:
8
Seeking high reliability in primary care : leadership, tools, and organization
Weaver, Robert R.
- In:
Health care management review : HCM review
40
(
2015
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10011296136
Saved in:
9
Quality outcomes among efficient and inefficient nursing homes : a national study
DeLellis, Nailya O.
;
Ozcan, Yasar A.
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 156-165
Persistent link: https://www.econbiz.de/10009747236
Saved in:
10
Benchmarking urban acute care hospitals : efficiency and quality perspectives
Nayar, Preethy
;
Ozcan, Yasar A.
;
Yu, Fang
;
Nguyen, Anh T.
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 137-145
Persistent link: https://www.econbiz.de/10009747245
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->