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~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
~subject:"hospitals"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
hospitals
Dienstleistungsqualität
102
Service quality
102
Hospital
74
Krankenhaus
74
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
Gesundheitswesen
24
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Qualitätsmanagement
17
Customer satisfaction
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Kundenzufriedenheit
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Domestic care
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Häusliche Pflege
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Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Hospital financing
10
Krankenhausfinanzierung
10
Team
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
Unternehmenskultur
8
patient experience
8
quality
8
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8
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39
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Richter, Jason P.
3
Bazzoli, Gloria J.
2
Begun, James W.
2
Castle, Nicholas G.
2
Chukmaitov, Askar S.
2
Harless, David W.
2
Nembhard, Ingrid M.
2
Ozcan, Yasar A.
2
Abraham, Jean
1
Adler-Milstein, Julia R.
1
Alexander, Jeffrey A.
1
Andreatta, Pamela B.
1
Angeli, Federica
1
Antons, David
1
Bae, Sung-heui
1
Batterink, Maarten
1
Beauvais, Brad
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Carretta, Henry J.
1
Chou, Ann F.
1
Cichy, Patrick
1
Cline, Daniel D.
1
Cloutier, Michelle M.
1
Dasu, Sriram
1
DeLellis, Nailya O.
1
DelliFraine, Jami L.
1
Deng, Yangyang
1
Djukic, Maja
1
Doebbeling, Bradley N.
1
Etchegaray, Jason M.
1
Everson, Jordan
1
Falwell, Alyson
1
Fatehi, Farida K.
1
Fitchett, George
1
Foege, J. Nils
1
Fraser, Irene
1
Fried, Bruce
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Health care management review : HCM review
Journal of retailing and consumer services
241
International journal of hospitality management
209
Journal of business research : JBR
128
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
72
The service industries journal
71
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Service business
42
Journal of air transport management
37
Journal of service management
35
Quality management journal : QMJ
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
The TQM journal : the international review of organizational improvement
28
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
25
European journal of marketing : EJM
23
International journal of quality & reliability management
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Beiträge zur Hochschulpolitik
20
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39
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
3
Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan
;
Adler-Milstein, Julia R.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
Saved in:
4
If you say so : a mixed-method study of hospital mergers and quality of care
Westra, Daan
;
Angeli, Federica
;
Kemp, Ron
;
Batterink, …
- In:
Health care management review : HCM review
47
(
2022
)
1
,
pp. 37-48
Persistent link: https://www.econbiz.de/10012814549
Saved in:
5
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
Saved in:
6
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
Saved in:
7
Doing well by doing good : evaluating the influence of patient safety performance on hospital financial outcomes
Beauvais, Brad
;
Richter, Jason P.
;
Kim, Forest S.
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 2-9
Persistent link: https://www.econbiz.de/10011982136
Saved in:
8
A taxonomy of hospitals participating in Medicare accountable care organizations
Bazzoli, Gloria J.
;
Harless, David W.
;
Chukmaitov, Askar S.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 93-103
Persistent link: https://www.econbiz.de/10012003967
Saved in:
9
Factors associated with hospital participation in centers for medicare and medicaid services' accountable care organization programs
Chukmaitov, Askar S.
;
Harless, David W.
;
Bazzoli, Gloria J.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 104-114
Persistent link: https://www.econbiz.de/10012003971
Saved in:
10
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
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