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~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
~subject:"patient experience"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
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patient experience
Dienstleistungsqualität
101
Service quality
101
Hospital
73
Krankenhaus
73
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
Gesundheitswesen
24
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Qualitätsmanagement
17
Customer satisfaction
13
Kundenzufriedenheit
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Hospital financing
9
Krankenhausfinanzierung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
Unternehmenskultur
8
quality
8
Ärzte
8
Großbritannien
6
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36
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Begun, James W.
2
Castle, Nicholas G.
2
McCaughey, Deirdre
2
McGhan, Gwen
2
Nembhard, Ingrid M.
2
Ozcan, Yasar A.
2
Rathert, Cheryl
2
Abraham, Jean
1
Alexander, Jeffrey A.
1
Andreatta, Pamela B.
1
Antons, David
1
Bae, Sung-heui
1
Beauvais, Brad
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Carretta, Henry J.
1
Chou, Ann F.
1
Cichy, Patrick
1
Cleary, Paul D.
1
Cline, Daniel D.
1
Cloutier, Michelle M.
1
Counts, Catherine R.
1
Dasu, Sriram
1
DeLellis, Nailya O.
1
DelliFraine, Jami L.
1
Diana, Mark L.
1
Djukic, Maja
1
Doebbeling, Bradley N.
1
Etchegaray, Jason M.
1
Falwell, Alyson
1
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1
Fitchett, George
1
Foege, J. Nils
1
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1
Fried, Bruce
1
Gaba, David M.
1
Grob, Rachel
1
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1
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Health care management review : HCM review
Journal of retailing and consumer services
241
International journal of hospitality management
209
Journal of business research : JBR
119
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
70
The service industries journal
70
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Cogent business & management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of air transport management
37
Quality management journal : QMJ
37
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
International journal of services, economics and management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
European journal of marketing : EJM
23
International journal of quality & reliability management
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Journal of strategic marketing
21
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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36
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
3
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
Saved in:
4
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
Saved in:
5
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
6
A reason to renovate : the association between hospital age of plant and value-based purchasing performance
Beauvais, Brad
;
Richter, Jason P.
;
Kim, Forest S.
; …
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 66-74
Persistent link: https://www.econbiz.de/10012520519
Saved in:
7
Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre
;
McGhan, Gwen
;
Rathert, Cheryl
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
Saved in:
8
The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.
;
Zhang, Yongkang
;
Yeager, Valerie A.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
Saved in:
9
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
10
The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.
;
Begun, James W.
- In:
Health care management review : HCM review
42
(
2017
)
2
,
pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
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