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~isPartOf:"Health care management science"
~isPartOf:"Journal of marketing for higher education"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Product quality"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Product quality
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
72
Kundenzufriedenheit
72
Quality management
46
Qualitätsmanagement
46
service quality
34
Beziehungsmarketing
32
Relationship marketing
32
Higher education institution
30
Gesundheitsversorgung
29
Health care
29
Krankenhaus
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Consumer behaviour
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Produktqualität
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higher education
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customer satisfaction
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student satisfaction
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Fuzzy sets
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Fuzzy-Set-Theorie
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healthcare
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Dienstleistungssektor
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Antony, Jiju
5
Marimon, Frederic
5
Cudney, Elizabeth A.
4
Mas-Machuca, Marta
3
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Berbegal-Mirabent, Jasmina
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El Alfy, Shahira
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Llach, Josep
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1
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Akdere, Mesut
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1
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1
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Amir, Huma
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Health care management science
Journal of marketing for higher education
Total quality management & business excellence
Health care management review : HCM review
75
International journal of hospitality management
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
NBER working paper series
53
NBER Working Paper
51
Working paper / National Bureau of Economic Research, Inc.
51
Quality management journal : QMJ
50
The TQM journal : the international review of organizational improvement
47
Journal of health economics
44
Journal of health organization and management
37
International journal of productivity and quality management : IJPQM
34
International journal of quality and service sciences
30
International journal of contemporary hospitality management
28
International journal of quality & reliability management
27
Health marketing quarterly
25
Journal of hospitality marketing & management
25
The service industries journal
24
Health economics
23
International journal of production research
22
Journal of business research : JBR
22
Management science : journal of the Institute for Operations Research and the Management Sciences
22
Discussion paper series / IZA
21
Beiträge zur Hochschulpolitik
19
Cogent business & management
18
European journal of operational research : EJOR
17
Services marketing quarterly
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
European research studies
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Tourism management : research, policies, practice
16
Discussion paper / Centre for Economic Policy Research
15
Economics of education review
15
Journal of retailing and consumer services
15
Ruhr economic papers
15
International journal of production economics
14
Service business
14
International journal of industrial organization
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ECONIS (ZBW)
76
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
3
The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
5
Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira
- In:
Journal of marketing for higher education
33
(
2023
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
Saved in:
6
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
7
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
8
The influence of self-congruence and relationship quality on student educational involvement
Japutra, Arnold
;
Wang, Shasha
;
Li, Ting
- In:
Journal of marketing for higher education
33
(
2023
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10014286212
Saved in:
9
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
Saved in:
10
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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