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~isPartOf:"Health economics"
~isPartOf:"Journal of business research : JBR"
~subject:"Emotion"
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Search: "Dienstleistungsqualität"
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Emotion
Dienstleistungsqualität
289
Service quality
289
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Hospital
31
Krankenhaus
31
Dienstleistungssektor
28
Service industry
28
Service failure
24
Health care
22
Gesundheitsversorgung
21
Gesundheitswesen
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Health care system
21
Service recovery
21
Viral marketing
19
Virales Marketing
19
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Product quality
16
Produktqualität
16
Brand management
15
Markenführung
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Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
China
12
Firm performance
12
Markenimage
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18
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18
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Chebat, Jean-Charles
2
Folse, Judith Anne Garretson
2
Gustafsson, Anders
2
Lervik-Olsen, Line
2
Abney, Alexandra K.
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Biraglia, Alessandro
1
Bock, Dora E.
1
Calabuig Moreno, Ferran
1
Caruelle, Delphine
1
Choi, Sunmee
1
Collier, Joel E.
1
Crespo Hervás, Josep
1
Danaher, Tracey S.
1
Díaz-Martín, Ana M.
1
Fennell, Patrick
1
Gallan, Andrew S.
1
Gerrath, Maximilian H. E. E.
1
Haj-Salem, Narjes
1
Hibbert, S. A.
1
Härtel, Charmine E. J.
1
Jang, Soocheong
1
Keh, Hean Tat
1
Kim, Sooyun
1
Lastner, Matthew M.
1
Lechner, Andreas T.
1
Lee, Yeonjoo
1
Liu, Maggie Wenjing
1
Mafael, Alexander
1
Magnus, Stephanie M.
1
Mangus, Stephanie M.
1
McColl-Kennedy, Janet R.
1
Meyer, Tracy
1
Mulcahy, Rory
1
Namkung, Young
1
Núñez-Pomar, Juan
1
Orsingher, Chiara
1
Park, Geebum
1
Paul, Michael
1
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Health economics
Journal of business research : JBR
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Journal of service research
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
18
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
3
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
4
The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
5
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
6
Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.
;
Paul, Michael
- In:
Journal of business research : JBR
94
(
2019
),
pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
Saved in:
7
Facilitating customer adherence to complex services through multi-interface interactions : the case of a weight loss service
Temerak, M. S.
;
Winklhofer, Heidi
;
Hibbert, S. A.
- In:
Journal of business research : JBR
88
(
2018
),
pp. 265-276
Persistent link: https://www.econbiz.de/10011869729
Saved in:
8
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
9
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
10
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
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