Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Joel E. Collier, Donald C. Barnes, Alexandra K. Abney, Mark J. Pelletier
| Year of publication: |
March 2018
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| Authors: | Collier, Joel E. ; Barnes, Donald C. ; Abney, Alexandra K. ; Pelletier, Mark J. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 84.2018, p. 150-161
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| Subject: | Idiosyncratic service experience | Adaptability | Effort | Surprise | Empathy | Customer delight | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Emotion | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.11.016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011802860