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~isPartOf:"Health marketing quarterly"
~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
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Gesundheitswesen
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
67
Kundenzufriedenheit
67
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
40
Konsumentenverhalten
40
Health care
39
Gesundheitsversorgung
38
Services
26
Dienstleistung
25
Health care system
25
Hospital
25
Krankenhaus
25
Customer service
22
Dienstleistungssektor
22
Kundenservice
22
Service industry
22
Patienten
18
Patients
18
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Service management
10
Emotion
9
Service innovation
9
Arbeitszufriedenheit
8
Beschwerdemanagement
8
Complaint management
8
Dienstleistungsmarketing
8
Job satisfaction
8
Robot
8
Roboter
8
Satisfaction
8
Services marketing
8
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15
Free
2
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Article
25
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25
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25
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English
25
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Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anabila, Peter
1
Anderson, Laurel
1
Beierlein, Andrea
1
Cases, Anne-Sophie
1
Clark, Kristen
1
De Gosson de Varennes, Serge
1
Etemad-Sajadi, Reza
1
Fuglsang, Lars
1
Fullerton, Sam
1
Fusco, Floriana
1
Gaedeke, Ralph Mortimer
1
Gomes dos Santos, Gil
1
Gressel, Justin W.
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Harrison, Kristina
1
Helkkula, Anu
1
Herrero, Carmen
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Holst, Cindy
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Kash, Bita A.
1
Lievens, Annouk
1
Lind, Allan
1
Mahr, Dominik
1
Marsilio, Marta
1
Masip, Jaume
1
McColl-Kennedy, Janet R.
1
McCullough, Tammy
1
McIntosh, Tegan
1
McKahan, Molly
1
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Health marketing quarterly
Journal of service management
Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
25
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25
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date (oldest first)
1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
The Collaborative Service Design Playbook to plan, design, and implement sustainable health services for impact
Parkinson, Joy
;
Clark, Kristen
;
McIntosh, Tegan
- In:
Health marketing quarterly
41
(
2024
)
1
,
pp. 11-32
Persistent link: https://www.econbiz.de/10014575142
Saved in:
4
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
5
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
6
Service
quality
: a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter
- In:
Health marketing quarterly
36
(
2019
)
2
,
pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
Saved in:
7
The impact of connected health technologies on the quality of service delivered by home care companies : focus on trust and social presence
Etemad-Sajadi, Reza
;
Gomes dos Santos, Gil
- In:
Health marketing quarterly
38
(
2021
)
4
,
pp. 287-296
Persistent link: https://www.econbiz.de/10012802276
Saved in:
8
Quantitative comparison of measurements of urgent care
service
quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
9
Understanding health care
service
quality
in developing Latin America
Otalora, Mauricio Losada
;
Rosenbaum, Mark S.
;
Orejula, …
- In:
Health marketing quarterly
35
(
2018
)
3
,
pp. 167-185
Persistent link: https://www.econbiz.de/10011979353
Saved in:
10
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
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