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~isPartOf:"Human resource management"
~isPartOf:"Industrial relations journal"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
~subject:"Emotion"
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Human resource management
Industrial relations journal
Work, employment & society : a journal of the British Sociological Association
Academy of Management journal : AMJ
4
Journal of vocational behavior
2
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Asia-Pacific journal of business administration
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
1
European journal of international management : EJIM
1
European management journal
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International journal of happiness and development
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International journal of work innovation : IJWI
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Journal of Asia Business Studies
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Services marketing quarterly
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A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent
call-center
workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
2
Aesthetic and emotional labour through stigma : national identity management and racial abuse in offshored Indian call centres
Nath, Vandana
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
4
,
pp. 709-725
Persistent link: https://www.econbiz.de/10009423244
Saved in:
3
Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah
;
Delbridge, Rick
;
Roberts, Ashley
- In:
Work, employment & society : a journal of the British …
24
(
2010
)
3
,
pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
Saved in:
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