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~isPartOf:"Human resource management"
~isPartOf:"International employment relations review"
~isPartOf:"International journal of production economics"
~person:"Eagleson, Geoff K."
~person:"Gannon, Martin J."
~person:"Jouini, Oualid"
~type_genre:"Aufsatz in Zeitschrift"
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Eagleson, Geoff K.
Gannon, Martin J.
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3
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Human resource management
International employment relations review
International journal of production economics
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
2
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
3
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
4
Matching the training program to the call centre model for best practice
Carton, Peter
;
Gannon, Martin J.
;
Jerrard, Marjorie
; …
- In:
International employment relations review
10
(
2004
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10003127997
Saved in:
5
Computer technology, leadership and subordinate intention to turnover in call centres
Wallace, Catriona
;
Eagleson, Geoff K.
- In:
International employment relations review
10
(
2004
)
2
,
pp. 153-173
Persistent link: https://www.econbiz.de/10003128025
Saved in:
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