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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~isPartOf:"The journal of services marketing"
~isPartOf:"The next available operator : managing human resources in Indian business process outsourcing industry"
~subject:"Stress"
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Human resource management
International journal of production economics
SA journal of human resource management : SAJHRM
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
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Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
2
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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