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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~subject:"Arbeitspsychologie"
~subject:"Automation"
~subject:"Emotion"
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Human resource management
International journal of production economics
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Die Reorganisation der Arbeitsgesellschaft
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
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European journal of international management : EJIM
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Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
3
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
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