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~isPartOf:"Human resource management review"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Pugh, S. Douglas"
~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
Customer service
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Pugh, S. Douglas
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Human resource management review
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of management : JOM
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Taking services seriously : new directions in services management theory and research
Pugh, S. Douglas
;
Subramony, Mahesh
- In:
Human resource management review
26
(
2016
)
1
,
pp. 1-3
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