Taking services seriously : new directions in services management theory and research
S. Douglas Pugh, Mahesh Subramony
| Year of publication: |
2016
|
|---|---|
| Authors: | Pugh, S. Douglas ; Subramony, Mahesh |
| Published in: |
Human resource management review. - Amsterdam [u.a.] : Elsevier, ISSN 1053-4822, ZDB-ID 1127174-7. - Vol. 26.2016, 1, p. 1-3
|
| Subject: | Customer service | Services management | Human resource management | Personalmanagement | Human Resource Management | Dienstleistungsmanagement | Service management | Kundenservice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.hrmr.2015.09.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011429237