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~isPartOf:"IMF country report"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Debt management
1,226
Schuldenmanagement
1,226
Macroeconomic performance
1,032
Wirtschaftslage
1,032
Hotel industry
437
Hotellerie
437
IMF lending
404
IWF-Kredit
404
Consumer behaviour
341
Konsumentenverhalten
341
Beziehungsmarketing
321
Relationship marketing
321
Service quality
285
Customer satisfaction
245
Kundenzufriedenheit
245
Lieferkette
203
Supply chain
203
Gastronomie
167
Restaurant industry
167
Hospitality industry
152
Gastgewerbe
150
USA
120
United States
120
Quality management
117
Qualitätsmanagement
117
Corporate Social Responsibility
111
Corporate social responsibility
111
2014
109
Coronavirus
108
Environmental management
108
Umweltmanagement
107
Brand management
106
Markenführung
106
Global
103
Arbeitsverhalten
102
Work behaviour
102
Firm performance
97
Unternehmenserfolg
97
Hospital
95
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Case study
2
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2
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English
285
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Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
7
Han, Heesup
6
Wong, IpKin Anthony
6
Prentice, Catherine
5
Karppinen, Henri
4
Madera, Juan M.
4
Qu, Hailin
4
So, Kevin Kam Fung
4
Torres, Edwin N.
4
Bai, Billy
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Huiskonen, Janne
3
Karatepe, Osman M.
3
King, Ceridwyn
3
Lee, Lindsey
3
Line, Nathaniel D.
3
Lu, Lu
3
Miao, Li
3
Seppänen, Kaisa
3
Sparks, Beverley
3
Wang, Xingyu
3
Xu, Xun
3
Ali, Faizan
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Butcher, Ken
2
Chaudhuri, Ranjan
2
Cheng, Bao
2
Cheng, Ching-Chan
2
Dawson, Mary
2
Fan, Alei
2
Ha, Jooyeon
2
Hanks, Lydia
2
He, Zeya
2
Huey Chern Boo
2
Kamakoty, Juhi
2
Kim, Eojina
2
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IMF country report
International journal of hospitality management
International journal of services and operations management
Journal of retailing and consumer services
240
Journal of business research : JBR
168
The journal of services marketing
149
The service industries journal
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The TQM journal : the international review of organizational improvement
96
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
88
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
79
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
64
Total quality management & business excellence
64
Quality management journal : QMJ
61
Journal of air transport management
59
Journal of travel and tourism marketing
59
Auditing : a journal of practice & theory
56
Cogent business & management
55
Tourism management : research, policies, practice
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of service research
45
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
International journal of production research
34
Journal of service theory and practice : JSTP
33
International journal of production economics
32
Journal of health organization and management
32
Marketing intelligence & planning
29
SpringerLink / Bücher
29
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ECONIS (ZBW)
285
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1
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285
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date (oldest first)
1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
3
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
4
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
5
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
6
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
8
Customer experience
management
strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
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