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~isPartOf:"IMF country report"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Debt management
1,226
Schuldenmanagement
1,226
Consumer behaviour
1,081
Konsumentenverhalten
1,081
Macroeconomic performance
1,032
Wirtschaftslage
1,032
Beziehungsmarketing
863
Relationship marketing
863
Customer satisfaction
506
Kundenzufriedenheit
506
Service quality
461
Hotel industry
446
Hotellerie
446
IMF lending
404
IWF-Kredit
404
Brand management
389
Markenführung
389
Einzelhandel
326
Retail trade
326
Brand image
248
Markenimage
248
Brand
179
Gastronomie
178
Restaurant industry
178
Markenartikel
175
Corporate Social Responsibility
155
Corporate social responsibility
155
Hospitality industry
152
Gastgewerbe
150
Customer service
145
Kundenservice
144
Emotion
137
Arbeitsverhalten
128
Online retailing
128
Online-Handel
128
USA
128
United States
128
Work behaviour
128
Social Web
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461
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English
461
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Prentice, Catherine
15
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
7
Han, Heesup
6
Wong, IpKin Anthony
6
Park, Jungkun
5
Gong, Taeshik
4
Madera, Juan M.
4
Paul, Justin
4
Qu, Hailin
4
Quach, Sara
4
So, Kevin Kam Fung
4
Söderlund, Magnus
4
Torres, Edwin N.
4
Bai, Billy
3
Bilgihan, Anil
3
DiPietro, Robin B.
3
El-Manstrly, Dahlia
3
Gursoy, Dogan
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Karande, Kiran
3
Karatepe, Osman M.
3
King, Ceridwyn
3
Lee, Lindsey
3
Line, Nathaniel D.
3
Loureiro, Sandra Maria Correia
3
Lu, Lu
3
Miao, Li
3
Mortimer, Gary
3
Park, Eunil
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Sparks, Beverley
3
Sreejesh, S.
3
Wang, Xingyu
3
Al Khateeb, Amr
2
Ali, Faizan
2
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IMF country report
International journal of hospitality management
Journal of retailing and consumer services
Journal of business research : JBR
168
The journal of services marketing
149
The service industries journal
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The TQM journal : the international review of organizational improvement
96
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
88
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
79
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
64
International journal of services and operations management
64
Total quality management & business excellence
64
Quality management journal : QMJ
61
Journal of air transport management
59
Journal of travel and tourism marketing
59
Auditing : a journal of practice & theory
56
Cogent business & management
55
Tourism management : research, policies, practice
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of service research
45
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
International journal of production research
34
Journal of service theory and practice : JSTP
33
International journal of production economics
32
Journal of health organization and management
32
Marketing intelligence & planning
29
SpringerLink / Bücher
29
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ECONIS (ZBW)
461
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1
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10
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461
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1
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
4
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
5
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
6
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
9
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
10
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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