Care management to improve retail customers' and employees' satisfaction
Year of publication: |
2023
|
---|---|
Authors: | Raggiotto, Francesco ; Campagno, Cristiana ; Scarpi, Daniele |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 72.2023, p. 1-9
|
Subject: | Chronic care management theory | Dysfunctional behavior | Engagement | Store attachment | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Management |
-
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz, (2015)
-
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela, (2016)
-
Neumüller, Kathrin, (2022)
- More ...
-
To Rome with love : a moderated mediation model in Roman heritage consumption
Scarpi, Daniele, (2019)
-
Scarpi, Daniele, (2019)
-
Faster! : more! : better! : drivers of upgrading among participants in extreme sports events
Raggiotto, Francesco, (2019)
- More ...