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~isPartOf:"INFOR : information systems and operational research"
~isPartOf:"The service industries journal"
~subject:"Advertising effects"
~subject:"Dienstleistungsqualität"
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Omni-channel strategy for an online retailer : considering experience service and shopping costs
Liu, Jinrong
;
Xu, Qi
;
Zhang, Guoqing
- In:
INFOR : information systems and operational research
59
(
2021
)
2
,
pp. 232-256
Persistent link: https://www.econbiz.de/10012627117
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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