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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service business"
~person:"Melero-Polo, Iguácel"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Complaint management
Consumer behaviour
Beschwerdemanagement
2
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
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Complaint handling
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Customer engagement
1
Customer integration
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Ethiopia
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Involvement
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Konsumentenverhalten
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Kundenintegration
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Loyalty
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Mobile communications
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Mobile phone industry
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Melero-Polo, Iguácel
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
Gelbrich, Katja
3
Ro, Heejung
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Van Vaerenbergh, Yves
3
Brady, Michael K.
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Choi, Chang Hwan
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Huey Chern Boo
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Kim, Hyunsu
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Kim, Jong-hyeong
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Kim, Taegoo
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Larivière, Bart
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Lee, Gyehee
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Lee, Lindsey
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Luo, Anqi
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MacQuilken, Lisa
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Madera, Juan M.
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Magnini, Vincent P.
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McColl-Kennedy, Janet R.
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Meng, Fang
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Miao, Li
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Patterson, Paul G.
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Robertson, Nichola
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Roschk, Holger
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So, Kevin Kam Fung
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Sparks, Beverley
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Sreejesh, S.
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Taheri, Babak
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Tojib, Dewi
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Wang, Xingyu
2
Wei, Wei
2
Wu, Wann-Yih
2
Adler, Howard
1
Ahmad, Bilal
1
Akhtar, Nadeem
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Journal of service research : JSR
Service business
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All
ECONIS (ZBW)
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Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
2
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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