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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~person:"Wang, Xingyu"
~person:"Wei, Wei"
~subject:"Complaint management"
~type_genre:"Article in journal"
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Complaint management
Beschwerdemanagement
4
Dienstleistungsqualität
3
Service quality
3
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service recovery performance
2
Airbnb
1
Analysis of variance
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Anxiety
1
Attribution of responsibility
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Betriebliches Bildungsmanagement
1
Business model
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Complaints
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Emotion
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Employer-provided training
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Error management
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Error management training
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Gastgewerbe
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Gerechtigkeit
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Geschäftsmodell
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Gratitude
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Hospitality industry
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Justice
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Peer-to-peer
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Share Economy
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Wang, Xingyu
Wei, Wei
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
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3
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Huey Chern Boo
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Kim, Hyunsu
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Luo, Anqi
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Ro, Heejung
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So, Kevin Kam Fung
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Taheri, Babak
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Tojib, Dewi
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Journal of service research : JSR
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ECONIS (ZBW)
4
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
2
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
3
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
4
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
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