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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chebat, Jean-Charles"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Mehrbändiges Werk"
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Consumer behaviour
9
Konsumentenverhalten
9
Einkaufszentrum
7
Shopping center
7
Customer satisfaction
6
Emotion
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
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4
Beziehungsmarketing
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Complaint management
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Einzelhandel
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Relationship marketing
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Chebat, Jean-Charles
Lindgreen, Adam
82
Di Benedetto, C. Anthony
52
Naudé, Peter
47
Parida, Vinit
46
Henneberg, Stephan
44
Laroche, Michel
44
Huarng, Kun-Huang
39
Ko, Eunju
37
Oghazi, Pejvak
37
Woodside, Arch G.
37
Pereira, Vijay
36
Johnston, Wesley J.
35
Dwivedi, Yogesh Kumar
34
Wincent, Joakim
34
Sharma, Piyush
33
Kohtamäki, Marko
31
Kraus, Sascha
31
Gupta, Suraksha
30
Vrontis, Demetris
29
Ivens, Björn Sven
28
Zhou, Kevin Zheng
28
Kowalkowski, Christian
26
Foroudi, Pantea
25
Mouzas, Stefanos
24
Möller, K. E. Kristian
24
Pardo, Catherine
24
Paul, Justin
24
Zaefarian, Ghasem
24
Gustafsson, Anders
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Valette-Florence, Pierre
23
Agnihotri, Raj
22
Bouncken, Ricarda B.
22
Melewar, T. C.
22
Sharma, Arun
22
Wang, Cheng Lu
22
Adomako, Samuel
21
Donthu, Naveen
21
Hultman, Magnus
21
Kim, Kyung Hoon
21
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
12
International journal of quality and service sciences
2
Journal of fashion marketing and management
2
Journal of marketing theory and practice
2
Journal of retailing
2
AMS review : official publication of the Academy of Marketing Science
1
Journal of consumer affairs : official publication of the American Council on Consumer Interests
1
Journal of consumer behaviour : an international research review
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international consumer marketing
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Review of marketing science
1
Social indicators research : an international and interdisciplinary journal for quality-of-life measurement
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ECONIS (ZBW)
25
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1
Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
2
Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes
;
Chebat, Jean-Charles
;
Michon, Richard
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
Saved in:
3
"In-group love and out-group hate?" : a cross cultural study on customers' revenge, avoidance and forgiveness behaviors
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 487-499
Persistent link: https://www.econbiz.de/10010495372
Saved in:
4
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
5
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
6
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
7
Health marketing : toward an integrative perspective
Crié, Dominique
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 123-126
Persistent link: https://www.econbiz.de/10009720379
Saved in:
8
Resist or comply : promoting responsible gambling among youth
Lemarié, Linda
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 137-140
Persistent link: https://www.econbiz.de/10009720374
Saved in:
9
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
10
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
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