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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Gustafsson, Anders"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Festschrift"
~type_genre:"Mehrbändiges Werk"
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Consumer behaviour
6
Konsumentenverhalten
6
Betriebliche Wertschöpfung
5
Customer satisfaction
5
Dienstleistung
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Services
5
Value creation
5
Beziehungsmarketing
4
Bibliometrics
4
Bibliometrie
4
Dienstleistungssektor
4
Innovation
4
Relationship marketing
4
Service industry
4
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3
Dienstleistungsinnovation
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Emotion
3
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Innovationsmanagement
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Kundenservice
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Arousal
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Corporate social responsibility
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Customer experience
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Customer integration
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Kundenintegration
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Literature review
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Service encounters
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Unternehmensnetzwerk
2
B2B Boycotting
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Betriebswirtschaftslehre
1
Bibliometric analysis
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Brand
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Brand management
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Article
23
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Case study
Festschrift
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23
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Gustafsson, Anders
Lindgreen, Adam
82
Di Benedetto, C. Anthony
52
Naudé, Peter
47
Parida, Vinit
46
Henneberg, Stephan
44
Laroche, Michel
44
Huarng, Kun-Huang
39
Ko, Eunju
37
Oghazi, Pejvak
37
Woodside, Arch G.
37
Pereira, Vijay
36
Johnston, Wesley J.
35
Dwivedi, Yogesh Kumar
34
Wincent, Joakim
34
Sharma, Piyush
33
Kohtamäki, Marko
31
Kraus, Sascha
31
Gupta, Suraksha
30
Vrontis, Demetris
29
Ivens, Björn Sven
28
Zhou, Kevin Zheng
28
Kowalkowski, Christian
26
Chebat, Jean-Charles
25
Foroudi, Pantea
25
Mouzas, Stefanos
24
Möller, K. E. Kristian
24
Pardo, Catherine
24
Paul, Justin
24
Zaefarian, Ghasem
24
Valette-Florence, Pierre
23
Agnihotri, Raj
22
Bouncken, Ricarda B.
22
Melewar, T. C.
22
Sharma, Arun
22
Wang, Cheng Lu
22
Adomako, Samuel
21
Donthu, Naveen
21
Hultman, Magnus
21
Kim, Kyung Hoon
21
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of business ethics : JOBE
Journal of business research : JBR
Journal of service management
8
Journal of retailing and consumer services
5
Journal of service research
4
Journal of retailing
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
The journal of services marketing
3
The TQM journal : the international review of organizational improvement
2
AMS review : official publication of the Academy of Marketing Science
1
Constitutional political economy
1
Empirica : journal of european economics
1
European journal of marketing : EJM
1
International journal of production economics
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of industry, competition and trade : from theory to policy
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
23
Showing
1
-
10
of
23
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
4
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
130
(
2021
),
pp. 736-740
Persistent link: https://www.econbiz.de/10012544899
Saved in:
5
What can we learn from #StopHateForProfit boycott regarding corporate social irresponsibility and corporate social responsibility?
He, Hongwei
;
Kim, Sumin
;
Gustafsson, Anders
- In:
Journal of business research : JBR
131
(
2021
),
pp. 217-226
Persistent link: https://www.econbiz.de/10012544960
Saved in:
6
Customer deviance : a framework, prevention strategies, and opportunities for future research
Fombelle, Paul W.
;
Voorhees, Clay M.
;
Jenkins, Mason R.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 387-400
Persistent link: https://www.econbiz.de/10012257631
Saved in:
7
Effects of COVID-19 on business and research
Donthu, Naveen
;
Gustafsson, Anders
- In:
Journal of business research : JBR
117
(
2020
),
pp. 284-289
Persistent link: https://www.econbiz.de/10012286032
Saved in:
8
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
116
(
2020
),
pp. 351-355
Persistent link: https://www.econbiz.de/10012257617
Saved in:
9
The great game of business : advancing knowledge on gamification in business contexts
Wünderlich, Nancy V.
;
Gustafsson, Anders
;
Hamari, Juho
; …
- In:
Journal of business research : JBR
106
(
2020
),
pp. 273-276
Persistent link: https://www.econbiz.de/10012158364
Saved in:
10
Investigating the emerging COVID-19 research trends in the field of business and management : a bibliometric analysis approach
Verma, Surabhi
;
Gustafsson, Anders
- In:
Journal of business research : JBR
118
(
2020
),
pp. 253-261
Persistent link: https://www.econbiz.de/10012288595
Saved in:
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