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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Services marketing"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
Services marketing
Dienstleistung
26
Services
26
Dienstleistungssektor
13
Service industry
13
Beziehungsmarketing
10
Relationship marketing
10
Innovation
9
Business services
8
Unternehmensdienstleistung
8
Betriebliche Wertschöpfung
7
Value creation
7
Customer integration
6
Kundenintegration
6
Bundling strategy
5
Business network
5
Innovation management
5
Innovationsmanagement
5
Leistungsbündel
5
Lieferantenmanagement
5
Service
5
Service innovation
5
Service quality
5
Servitization
5
Supplier relationship management
5
Unternehmensnetzwerk
5
Business model
4
Dienstleistungsinnovation
4
Geschäftsmodell
4
Konsumentenverhalten
4
New product development
4
Produktentwicklung
4
B-to-B-Marketing
3
Beschaffung
3
Business-to-business marketing
3
Inter-firm cooperation
3
Kundenzufriedenheit
3
Marketing management
3
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2
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2
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English
10
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Awuah, Gabriel Baffour
1
Bolton, Ruth N.
1
D'Antone, Simona
1
Ehret, Michael
1
Falk, Tomas
1
Gebauer, Heiko
1
Gustafsson, Anders
1
Handrich, Matthias
1
Heidenreich, Sven
1
Huang, Ming-Hui
1
Johnston, Wesley J.
1
Kamp, Bart
1
Kohtamäki, Marko
1
Kostama, Hanna
1
Kowalkowski, Christian
1
Lehtonen, Heini
1
López Sánchez, José Ángel
1
Marinova, Detelina
1
Parry, Glenn
1
Rabetino, Rodrigo
1
Ritter, Thomas
1
Rudd, John
1
Rust, Roland T.
1
Santos Vijande, María Leticia
1
Santos, Juliana Bonomi
1
Singh, Jagdip
1
Tarasi, Crina O.
1
Witell, Lars
1
Wittkowski, Kristina
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of the Academy of Marketing Science
SpringerLink / Bücher
40
The journal of services marketing
38
Journal of service management
32
Journal of service research : JSR
24
The service industries journal
23
International journal of hospitality management
19
Journal of retailing and consumer services
17
Journal of service research
17
Services marketing quarterly
17
Journal of business research : JBR
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
14
Springer eBook Collection / Business and Economics
14
Fokus Dienstleistungsmarketing
11
Gabler Edition Wissenschaft
10
International journal of quality and service sciences
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of services and operations management
8
Schriftenreihe innovatives Dienstleistungsmanagement
7
European journal of marketing : EJM
6
Research
6
Service business
6
The journal of business & industrial marketing
6
International journal of contemporary hospitality management
5
International journal of production economics
5
International journal of services technology and management
5
International journal of services, economics and management
5
Journal of service theory and practice : JSTP
5
Meffert-Marketing-Edition
5
Psychology & marketing
5
Public management review
5
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
5
Springer Gabler Research
5
AMS review : official publication of the Academy of Marketing Science
4
Basler Schriften zum Marketing
4
European review of service economics and management
4
Focus Dienstleistungsmarketing
4
International journal of productivity and quality management : IJPQM
4
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ECONIS (ZBW)
10
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date (oldest first)
1
From buying centers to buying ecosystems : advancing the B2B research journey
Ehret, Michael
;
Johnston, Wesley J.
;
Ritter, Thomas
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. A10-A16
Persistent link: https://www.econbiz.de/10014530182
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
Saved in:
4
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
5
When purchasing professional services supports innovation
D'Antone, Simona
;
Santos, Juliana Bonomi
- In:
Industrial marketing management : the international …
58
(
2016
),
pp. 172-186
Persistent link: https://www.econbiz.de/10011549379
Saved in:
6
Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance
Santos Vijande, María Leticia
;
López Sánchez, José …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
3
,
pp. 350-375
Persistent link: https://www.econbiz.de/10011489078
Saved in:
7
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
8
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
9
Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina
;
Singh, Jagdip
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
6
,
pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
Saved in:
10
A professional services firm's competence development
Awuah, Gabriel Baffour
- In:
Industrial marketing management : the international …
36
(
2007
)
8
,
pp. 1068-1081
Persistent link: https://www.econbiz.de/10003555944
Saved in:
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