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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
364
Dienstleistungsqualität
162
Service quality
162
Beziehungsmarketing
139
Relationship marketing
139
Consumer behaviour
121
Konsumentenverhalten
121
Holiday behaviour
65
Urlaubsverhalten
65
Tourism
49
Satisfaction
48
Tourismus
48
Lieferantenmanagement
46
Supplier relationship management
46
Hotel industry
32
Hotellerie
32
Bank
29
Tourism industry
29
Tourismuswirtschaft
29
Arbeitszufriedenheit
28
Job satisfaction
28
Viral marketing
26
Virales Marketing
26
Emotion
25
Quality management
24
B-to-B-Marketing
23
Business-to-business marketing
23
Qualitätsmanagement
23
Online retailing
20
Online-Handel
20
Customer service
19
Kundenservice
18
Loyalty
18
Personal banking
18
Privatkundengeschäft
18
Tourism marketing
18
Tourismusmarketing
18
India
17
Indien
17
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Article
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4
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Ghazali Musa
4
Han, Heesup
4
Sedigheh Moghavvemi
4
Albayrak, Tahir
3
Caber, Meltem
3
Chung, Namho
3
Lee, Jin-soo
3
Pérez, Andrea
3
Su, LuJun
3
Uysal, Muzaffer
3
Agnihotri, Raj
2
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Amin, Muslim
2
Assaker, Guy
2
Bang, Nguyen
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Choudhury, Koushiki
2
Christodoulides, George
2
Dearden, Philip
2
Dingus, Rebecca
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
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2
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2
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2
Hu, Michael Y.
2
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2
Hyun, Sunghyup Sean
2
Jayawardhena, Chanaka
2
Jung, Timothy
2
Kaura, Vinita
2
Keränen, Joona
2
Khan, M. Sajid
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Krush, Michael T.
2
Ladeira, Wagner Junior
2
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Australian and New Zealand Marketing Academy
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Industrial marketing management : the international journal for industrial and high-tech firms
Managing service quality : MSQ ; an international journal
The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
104
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
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ECONIS (ZBW)
364
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1
Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : the roles of marketing strategy and app design
Ferdous, Ahmed Shahriar
;
Akareem, Husain Salilul
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 147-161
Persistent link: https://www.econbiz.de/10014555726
Saved in:
2
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
Saved in:
3
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
4
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
5
Pedaling beyond ratings : a data-driven quest to Unravel the determinants of guided bicycle-tour satisfaction
Chen, Li-Hsin
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052133
Saved in:
6
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
7
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
8
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
9
Contract length and buyer satisfaction with the supplier in B2B partnerships : evidence from an experiment
Mukherjee, Sourjo
;
Musarra, Giuseppe
;
Banerjee, Sourindra
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 40-50
Persistent link: https://www.econbiz.de/10014334346
Saved in:
10
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
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