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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"The service industries journal"
~isPartOf:"Working paper"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Search: subject:"Satisfaction"
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Emotion
Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
252
Dienstleistungsqualität
132
Service quality
132
Beziehungsmarketing
105
Relationship marketing
105
Satisfaction
95
Arbeitszufriedenheit
89
Job satisfaction
89
Zufriedenheit
89
Consumer behaviour
69
Konsumentenverhalten
69
Lieferantenmanagement
53
Supplier relationship management
53
Lebensqualität
49
Quality of life
49
B-to-B-Marketing
32
Business-to-business marketing
32
Salespeople
28
Verkaufspersonal
28
Deutschland
24
Germany
24
Dienstleistungssektor
23
Service industry
23
Employee retention
21
Mitarbeiterbindung
21
customer satisfaction
20
Qualitätsmanagement
19
Customer service
18
Hotel industry
18
Hotellerie
18
Kundenservice
18
Quality management
18
Measurement
17
Messung
17
Taiwan
17
Beschwerdemanagement
16
Complaint management
16
Arbeitsverhalten
15
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Undetermined
104
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25
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Article
246
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26
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Article in journal
248
Aufsatz in Zeitschrift
248
Graue Literatur
23
Non-commercial literature
23
Arbeitspapier
22
Working Paper
22
Collection of articles of several authors
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Conference paper
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English
271
French
1
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Clark, Andrew E.
6
Alves, Helena
3
D'Ambrosio, Conchita
3
Yi, Youjae
3
Agnihotri, Raj
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Briggs, Elten
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Christodoulides, George
2
Dabholkar, Pratibha A.
2
Dingus, Rebecca
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Hu, Michael Y.
2
Joskin, Arnaud
2
Kandampully, Jay
2
Keramati, Abbas
2
Khan, M. Sajid
2
Kim, Wansoo
2
Krush, Michael T.
2
Köseoglu, Mehmet Ali
2
Malhotra, Neeru
2
Naumann, Earl
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Saad, Mohammed
2
Salini, Silvia
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
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Cornell University / Food and Nutrition Policy Program
1
Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
The service industries journal
Working paper
Journal of retailing and consumer services
428
International journal of hospitality management
379
Journal of business research : JBR
313
The journal of services marketing
196
Tourism management : research, policies, practice
176
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
151
Cogent business & management
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
111
Services marketing quarterly
100
Journal of service research : JSR
89
Journal of air transport management
88
Tourism management perspectives : TMP
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Service business
86
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
International journal of services and operations management
65
Total quality management & business excellence
65
International journal of quality and service sciences
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
SpringerLink / Bücher
54
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
272
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61
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272
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61
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
62
CSR orientation and firm performance in the Middle Eastern and African B2B markets : the role of customer
satisfaction
and customer loyalty
Salam, Mohammad Asif
;
Jahed, Mohammed Abu
;
Palmer, Todd
- In:
Industrial marketing management : the international …
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014230629
Saved in:
63
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
64
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
65
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
66
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
67
Cultural influences on B2B service quality-
satisfaction
-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
68
Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty : the mediating effects of overall
satisfaction
Alrawadieh, Ziad
;
Prayag, Girish
;
Alrawadieh, Zaid
; …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 541-558
Persistent link: https://www.econbiz.de/10012204729
Saved in:
69
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
70
Heterogeneity in the quality-
satisfaction
-loyalty framework
Human, Gert
;
Naudé, Peter
- In:
Industrial marketing management : the international …
43
(
2014
)
6
,
pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
Saved in:
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