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~isPartOf:"Industry and innovation"
~isPartOf:"International journal of quality and service sciences"
~subject:"Beschwerdemanagement"
~subject:"Innovation management"
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Search: subject:"Dienstleistungssektor"
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Beschwerdemanagement
Innovation management
Dienstleistungssektor
33
Service industry
33
Innovation
12
Dienstleistungsqualität
9
Innovationsmanagement
9
Service quality
9
Services
9
Dienstleistung
8
Business services
7
Unternehmensdienstleistung
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Customer satisfaction
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Knowledge-intensive industry
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Kundenzufriedenheit
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Wissensintensives Unternehmen
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Beziehungsmarketing
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Consumer behaviour
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Emotion
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KIBS
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Konsumentenverhalten
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Regionales Cluster
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Relationship marketing
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Service innovation
3
innovation
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Betriebliche Wertschöpfung
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Complaint management
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Corporate Social Responsibility
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Corporate social responsibility
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Customer service
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Dienstleistungshandel
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Dienstleistungsmarketing
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Economic growth
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2
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Ahn, Jiseon
1
Alexiev, Alexander S.
1
Amara, Nabil
1
Cabello-Medina, Carmen
1
Carmona-Lavado, Antonio
1
Castaldi, Carolina
1
Cuevas-Rodríguez, Gloria
1
Gallouj, Fai͏̈z
1
Gottfridsson, Patrik
1
Grabowski, Wojciech
1
Halilem, Norrin
1
Janssen, Matthijs J.
1
Landry, Réjean
1
Nuutinen, Maaria
1
Ojasalo, Katri
1
Olsen, Lars Erling
1
Rubalcaba-Bermejo, Luis
1
Stålhammar, Anna
1
Svari, Sander
1
Szczygielski, Krzysztof
1
Toivonen, Marja
1
Traoré, Namatié
1
Vang Lauridsen, Jan Birger
1
Wardley, Marcus
1
Windrum, Paul
1
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Industry and innovation
International journal of quality and service sciences
The service industries journal
40
Journal of business research : JBR
29
International journal of innovation management
21
Service business
15
International journal of production economics
14
International journal of services technology and management
12
The journal of business & industrial marketing
11
The journal of services marketing
11
International journal of hospitality management
10
Economics of innovation and new technology
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
9
Technovation : the international journal of technological innovation, entrepreneurship and technology management
9
Journal of service research : JSR
8
SpringerLink / Bücher
8
International journal of business innovation and research
7
European journal of innovation management : EJIM
6
Innovation: organization & management : IOM
6
International journal of innovation and technology management
6
International journal of technology management : IJTM
6
Research policy : policy, management and economic studies of science, technology and innovation
6
Technological forecasting & social change : an international journal
6
Journal of hospitality marketing & management
5
Journal of innovation & knowledge : JIK
5
Journal of the Academy of Marketing Science
5
Service innovation : organizational responses to technological opportunities & market imperatives
5
Technology analysis & strategic management
5
IEEE transactions on engineering management : EM
4
International journal of contemporary hospitality management
4
International journal of innovation management : IJIM
4
Journal of open innovation : technology, market, and complexity
4
Journal of service management
4
Journal of service theory and practice : JSTP
4
African journal of science, technology, innovation and development : AJSTID
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
CASE network studies & analyses
3
Creativity and innovation management
3
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ECONIS (ZBW)
11
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1
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
2
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
3
In the vanguard of openness : which dynamic capabilities are essential for innovative KIBS firms to develop?
Janssen, Matthijs J.
;
Castaldi, Carolina
;
Alexiev, …
- In:
Industry and innovation
25
(
2018
)
3/4
,
pp. 432-457
Persistent link: https://www.econbiz.de/10011919214
Saved in:
4
Understanding social innovation in services industries
Gallouj, Fai͏̈z
;
Rubalcaba-Bermejo, Luis
;
Toivonen, Marja
- In:
Industry and innovation
25
(
2018
)
5/6
,
pp. 551-569
Persistent link: https://www.econbiz.de/10011919305
Saved in:
5
Innovation and the growth of service companies : the variety of firm activities and industry effects
Szczygielski, Krzysztof
;
Grabowski, Wojciech
;
Woodward, …
- In:
Industry and innovation
24
(
2017
)
3
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011749654
Saved in:
6
Transforming the service idea : a communication and learning process
Gottfridsson, Patrik
;
Stålhammar, Anna
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10010351504
Saved in:
7
Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
Saved in:
8
Service innovativeness and innovation success in technology-based knowledge-intensive business services : an intellectual capital approach
Carmona-Lavado, Antonio
;
Cuevas-Rodríguez, Gloria
; …
- In:
Industry and innovation
20
(
2013
)
2
,
pp. 133-156
Persistent link: https://www.econbiz.de/10009777211
Saved in:
9
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10009655249
Saved in:
10
Patterns of innovation capabilities in KIBS firms : evidence from the 2003 Statistics Canada Innovation Survey on services
Amara, Nabil
;
Landry, Réjean
;
Halilem, Norrin
; …
- In:
Industry and innovation
17
(
2010
)
2
,
pp. 163-192
Persistent link: https://www.econbiz.de/10008749311
Saved in:
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