Transforming the service idea : a communication and learning process
Year of publication: |
2014
|
---|---|
Authors: | Gottfridsson, Patrik ; Stålhammar, Anna |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 1, p. 2-16
|
Subject: | Knowledge management | Service innovation | Wissensmanagement | Dienstleistungssektor | Service industry | Lernprozess | Learning process | Theorie | Theory | Innovationsmanagement | Innovation management | Lernende Organisation | Learning organization | Innovation |
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