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~isPartOf:"Industry and innovation"
~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
~subject:"Innovation management"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungsqualität
Innovation management
Dienstleistungssektor
33
Service industry
33
Innovation
12
Innovationsmanagement
9
Service quality
9
Services
9
Dienstleistung
8
Business services
7
Unternehmensdienstleistung
7
Customer satisfaction
5
Knowledge-intensive industry
5
Kundenzufriedenheit
5
Wissensintensives Unternehmen
5
Beziehungsmarketing
3
Consumer behaviour
3
Emotion
3
KIBS
3
Konsumentenverhalten
3
Regional cluster
3
Regionales Cluster
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Relationship marketing
3
Service innovation
3
innovation
3
Beschwerdemanagement
2
Betriebliche Wertschöpfung
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer integration
2
Customer service
2
Dienstleistungshandel
2
Dienstleistungsmarketing
2
Economic growth
2
Emotions
2
Industrie
2
Knowledge management
2
Kundenintegration
2
Kundenservice
2
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9
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17
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18
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18
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1
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1
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18
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Ojasalo, Katri
2
Ahn, Jiseon
1
Alexiev, Alexander S.
1
Amara, Nabil
1
Astrini, Nidya Judhi
1
Bröchner, Jan
1
Cabello-Medina, Carmen
1
Carmona-Lavado, Antonio
1
Castaldi, Carolina
1
Cuevas-Rodríguez, Gloria
1
Gallouj, Fai͏̈z
1
Gottfridsson, Patrik
1
Grabowski, Wojciech
1
Grönroos, Christian
1
Halilem, Norrin
1
Jankalova, Miriam
1
Janssen, Matthijs J.
1
Jia, Heather H.
1
Jia, Ronnie
1
Landry, Réjean
1
Lee Heng Wei
1
Miles, Patti Collett
1
Mohd Suki, Norazah
1
Nuutinen, Maaria
1
Rakhmawati, Tri
1
Reich, Blaize Horner
1
Rubalcaba-Bermejo, Luis
1
Saravanan Raman
1
Saunila, Minna
1
Sik, Sumaedi
1
Stålhammar, Anna
1
Subhaseni Chinniah
1
Szczygielski, Krzysztof
1
Toivonen, Marja
1
Traoré, Namatié
1
Ukko, Juhani
1
Vang Lauridsen, Jan Birger
1
Wardley, Marcus
1
Windrum, Paul
1
Woodward, Richard
1
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Industry and innovation
International journal of quality and service sciences
The service industries journal
69
Journal of business research : JBR
52
The journal of services marketing
46
Service business
28
Journal of retailing and consumer services
27
International journal of production economics
25
Journal of service management
25
Industrial marketing management : the international journal for industrial and high-tech firms
22
International journal of hospitality management
22
International journal of innovation management
22
Journal of service research : JSR
22
Journal of service research
19
Services marketing quarterly
19
International journal of services technology and management
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of services and operations management
14
The journal of business & industrial marketing
14
International journal of quality & reliability management
12
Journal of service theory and practice : JSTP
12
International journal of contemporary hospitality management
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Technovation : the international journal of technological innovation, entrepreneurship and technology management
11
European journal of operational research : EJOR
10
Journal of the Academy of Marketing Science
10
Economics of innovation and new technology
9
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of services and operations management : IJSOM
8
Journal of hospitality marketing & management
8
SpringerLink / Bücher
8
Benchmarking : an international journal ; BIJ
7
International journal of business excellence
7
International journal of business innovation and research
7
International journal of innovation and technology management
7
The TQM journal : the international review of organizational improvement
7
Total quality management & business excellence
7
European journal of innovation management : EJIM
6
European review of service economics and management
6
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ECONIS (ZBW)
18
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
5
In the vanguard of openness : which dynamic capabilities are essential for innovative KIBS firms to develop?
Janssen, Matthijs J.
;
Castaldi, Carolina
;
Alexiev, …
- In:
Industry and innovation
25
(
2018
)
3/4
,
pp. 432-457
Persistent link: https://www.econbiz.de/10011919214
Saved in:
6
Understanding social innovation in services industries
Gallouj, Fai͏̈z
;
Rubalcaba-Bermejo, Luis
;
Toivonen, Marja
- In:
Industry and innovation
25
(
2018
)
5/6
,
pp. 551-569
Persistent link: https://www.econbiz.de/10011919305
Saved in:
7
Innovation and the growth of service companies : the variety of firm activities and industry effects
Szczygielski, Krzysztof
;
Grabowski, Wojciech
;
Woodward, …
- In:
Industry and innovation
24
(
2017
)
3
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011749654
Saved in:
8
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
9
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
10
Service productivity as mutual learning
Grönroos, Christian
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 296-311
Persistent link: https://www.econbiz.de/10011400704
Saved in:
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